Safety on Vinted during COVID-19

Your safety has always been our priority, and right now, it’s more important than ever. Thus, we encourage you to learn more about the coronavirus and how to stay safe from COVID-19 while trading on Vinted.

Please follow your local government guidelines when claiming and dropping off packages to ensure the well-being of you and your community.

Press on a topic you’re interested in, or scroll down for more information.

  • General safety advice
  • Buying and selling safely
  • Information security advice
General safety advice

Check your local government guidelines regularly to stay up to date with movement restrictions and other safety measures. Be aware that fines or other penalties may apply to people who don’t follow these guidelines.

Practice these safety precautions, as suggested by the WHO:

  • Wash your hands regularly and thoroughly for at least 20 seconds. This kills viruses that may be on your hands.
  • Avoid touching your face. This reduces the chances for a virus to be transferred from your hands to your body via your eyes, nose, or mouth.
  • Wear a protective face mask when in public.
  • Cover your mouth and nose with a tissue when coughing or sneezing, then throw it away and wash your hands immediately. Alternatively, use your upper sleeve or the inside of your elbow (not your hands). This helps prevent the spread of the virus.
  • Stay at least 3.3 feet away from other people, especially anyone who is coughing or sneezing. This will reduce the chances of getting the virus. Take extra care if you live with someone in a high-risk group.
  • If you feel at all unwell, stay at home.
  • If you develop a fever and a cough, or have difficulty breathing, seek medical help.

Prioritize your health and the health of your community by following local government guidelines and international recommendations. You can also find advice and Q&A from the WHO.

Buying and selling safely

If you cancel an order and select a COVID-19-related reason for cancelation, you will not receive auto-negative feedback.

Please find further advice on how to stay safe and protect others while buying or selling on Vinted:

The content above is based on information publicly posted by the WHO and the CDC. While these are trusted sources, we can’t guarantee their accuracy or reliability.
Information security advice

Phishing and malware scams related to COVID-19 are currently at a heightened level across various sectors. They are trying to take advantage of the fears surrounding the coronavirus.

As always, we are taking extra care to detect scams on Vinted, and to maximize your protection. Regardless, please be aware of such malicious activity and stay cautious both on Vinted and everywhere else.

Recognize virus-related scams

These scams may come as emails or personal messages asking you to enter credentials, open an attachment to learn more (potentially installing malicious code on your machine), or visit a malicious clone of a website (where your device may be infected with malware).

Please take the following precautions around emails or messages related to the coronavirus:

  • Stay vigilant and always use common sense.
  • Be skeptical of emails claiming to be from the Centers for Disease Control (CDC), the World Health Organization (WHO), or experts saying they have information about the virus. Find the authoritative websites for those entities rather than clicking on links in the email.
  • Don’t enter any personal data or passwords on suspicious websites, especially if they’re mentioned in unsolicited emails.
  • Verify the source of all requests before engaging in a conversation.
  • Don’t open any unexpected attachments or click suspicious links.
  • Be aware of the information being requested, ignore unsolicited requests for information or actions.
  • Use only official Vinted communication channels and payment services. Do not leave the Vinted app for any kind of activities that are not directly related to the service.
  • Report any suspicious activities on Vinted.

We’re all in this together, so let’s protect each other and stay healthy.

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