Customer Support Content Writer/Translator (m/f)
Berlin, Germany

We are looking for a Customer Support Content Writer/Translator who will shape the voice of our team in Germany. In this role, you’ll manage diverse tasks and projects, all with the aim to become a strong link between Kleiderkreisel and Mamikreisel support teams and our members.

You’ll work with our in-house copywriters to create compelling customer support material. Additionally, you’ll manage the team of our volunteer moderators - members of our community who volunteer their time and support other members.

If you’re passionate about communication and translation and have a basic understanding of marketing, as well as a feeling for what the German member community needs most, our team is waiting for you to start work on exciting projects.

Responsibilities:

  • Translation and localisation of Kleiderkreisel and Mamikreisel customer support content 
  • Ensuring quality and consistency of our German localisations
  • Supporting members on external channels and social media (e.g. Trustpilot, Facebook, Twitter) 
  • Improving Help Centre content based on new developments in our product
  • Managing Kleiderkreisel and Mamikreisel volunteer teams 
  • Managing tasks related with our community forums and message boards
  • Taking care of other community management tasks related to localisation
  • Making proactive contributions to our community communication

Requirements:

  • Native German and fluent English (bilingual German and English proficiency is preferred) 
  • Previous experience in localising and translating texts for online products or marketplaces
  • Adaptability and an ability to work in a dynamic startup environment 
  • Being a great team player, quick learner and an outstanding individual performer

If you are interested in this position, please send your application to opportunities@vinted.com before April 28, 2017, stating the earliest date you could start and indicating your salary expectations.

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