Customer Support Content Writer/Translator (m/f)
Berlin, Germany

We are looking for a Customer Support Content Writer/Translator who will shape the voice of our team in Germany. In this role, you’ll manage diverse tasks and projects, all with the aim to become a strong link between Kleiderkreisel and Mamikreisel support teams and our members.

You’ll work with our in-house copywriters to create compelling customer support material. Additionally, you’ll manage the team of our volunteer moderators - members of our community who volunteer their time and support other members.

If you’re passionate about communication and translation and have a basic understanding of marketing, as well as a feeling for what the German member community needs most, our team is waiting for you to start work on exciting projects.


  • Translation and localisation of Kleiderkreisel and Mamikreisel customer support content 
  • Ensuring quality and consistency of our German localisations
  • Supporting members on external channels and social media (e.g. Trustpilot, Facebook, Twitter) 
  • Improving Help Centre content based on new developments in our product
  • Managing Kleiderkreisel and Mamikreisel volunteer teams 
  • Managing tasks related with our community forums and message boards
  • Taking care of other community management tasks related to localisation
  • Making proactive contributions to our community communication


  • Native German and fluent English (bilingual German and English proficiency is preferred) 
  • Previous experience in localising and translating texts for online products or marketplaces
  • Adaptability and an ability to work in a dynamic startup environment 
  • Being a great team player, quick learner and an outstanding individual performer

If you are interested in this position, please send your application to before April 28, 2017, stating the earliest date you could start and indicating your salary expectations.

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