Manage your shipping options
Sellers can choose the shipping providers they make available to buyers at checkout. Your shipping provider options are determined by your location.
ImportantThe shipping option selected by the buyer can’t be changed after an item is sold. The only way to change the shipping option for a sold item is to cancel and repeat the order.
Enable or disable shipping options
- Go to your Profile
- Select Settings
- Select Postage
- Under Shipping as a seller, choose From your address or From a drop-off point
- Use the toggle switches to enable or disable your preferred shipping options
More about shipping provider settings:
- Some options can’t be disabled, this ensures that at least one option is always available, regardless of the buyer or seller’s location and preferences. The toggles for these options will be greyed out in the settings menu
- A disabled shipping option might still be shown at checkout if that’s the only way a buyer can complete a purchase. If this happens and you’re unable to ship using that shipping provider, you can cancel the order without receiving negative feedback. You can’t disable international shipments or orders from specific countries
- While you can change your shipping options at any time, the changes will only apply to future orders.
Good to know
- The more shipping options you offer, the faster your items are likely to sell
- To give buyers more delivery choices, we recommend enabling all available shipping options in your settings