We at Vinted would like to share with you some important upcoming changes to our team’s communication with all of you.
1. From now on, all official information and announcements about new features will be posted on the Infoboard (About Vinted >> Infoboard). This will help you find all the latest news for Vinted in one place. The latest announcements will always appear at the top, and you’ll find the older ones in the archive. Additionally, you’ll be able to give us a lot more constructive feedback, right from the Infoboard, by clicking a button and taking a quick survey.
2. Our Help Center will become your first point of contact for questions. We strive to improve and update it everyday, and it contains the answers to questions that you face most often. In cases where you can’t find the information you need, or face a specific issue, please click the “Contact support“ button to get speak to the team.
3. There will be an important change in the forums. Our team will no longer be answering your questions in the forums starting Nov. 5. However, we know how important the forum is to our Vinties, and so it will remain a platform for member-to-member communication. It will also have a new home - from Nov. 5, the forum box that contains the newest topics will be removed from the feed, as the team won’t be posting updates there any longer. You’ll find every forum topic under Browse >> Community.
We hope these changes will Vinted more efficient, and the team believes they will benefit our whole community.