Advice for your health, safety, and wellbeing
30 March 2020

Trade with care

Check your local government guidelines and shipping provider advice regularly to see if it’s safe to ship or collect items. Be aware that there may be fines or other penalties for people who don’t follow these guidelines. If you’d prefer to pause trading for now, you can switch on holiday mode.

Combine trips

If your local government guidelines allow you to ship items, then please combine going to the pick-up/drop-off point with a necessary trip (e.g. food shopping or going to the pharmacy). In general, avoid multiple trips out of the house and always follow your local government guidelines on movement.

Practise social distancing

If you leave the house for any reason – including to drop off or pick up parcels – make sure you stay at least 6ft away from other people. Don’t leave the house if you’re feeling unwell. Take extra care if you live with someone in a high-risk group.

Wash your items

As usual, if you’re selling second-hand items always wash them before sending them. If you’ve bought an item, wash it after you receive it.

Stay active

Vinted is still open for you. If you’re stuck at home, make use of your time and get decluttering! You can chat, list, save favourites, and reserve items. As always, it’s a good idea to stay in touch with your buyers to let them know what’s happening with their orders.

Remember hygiene

Wash your hands regularly and thoroughly for at least 20 seconds. Avoid touching your eyes, nose, and mouth. Cover your mouth and nose with a tissue when coughing or sneezing, and throw the tissue away immediately and wash your hands straight away afterwards. If you don’t have a tissue to hand, you can use your upper sleeve or the inside of your elbow (not your hands).

Share facts, not fiction

Check the sources of information you get online, through social media, or from family and friends. Please don’t share medical misinformation via messages or forum posts (see our forum rules here ). Keep up-to-date with the facts via public health authorities like the World Health Organization.

Look after yourself and others

If you catch yourself feeling stressed or anxious, consider taking a break from the news and social media. Prioritise your health and the health of your community by following local government guidelines and international recommendations.

Stay connected

In these times, it’s vital to connect with your community. Look out for your neighbours from afar, and check in with family and friends via calls and messages. We’re in this together.

Please note: We highly recommend that you don’t buy items outside our payment system. These transactions are not secure because they require you to exchange personal information, which can result in scams or fraud. Please don’t meet to exchange items and/or payment in person during movement restrictions.

For more information on the current situation and how it impacts your Vinted experience, please visit the Help Centre.

Shipping services may be disrupted
23 March 2020

Please be aware that recent events may impact the availability of pick-up and drop-off points in the USA. This may also affect your current orders.

We’re working closely with our shipping partners to find solutions as quickly as possible. We’ll let you know as soon as we have more information. If you have any questions, you can contact us here.

For more detailed information on shipping service availability, you can also check the website of your selected shipping provider.

We’ve removed the item comments section
28. March 2019

Today we removed the comments section from item listings, because most of our members weren’t using it.

If you want to know more about a specific item, tap the 'Message Seller' button in a listing to start a private message conversation—just like you normally do.

You can still ask as many questions as you like, and now the comments section is gone there’s more space on your screen for images and other useful information.

An update to our Cosmetics Policy
21. March 2019

To increase the safety of everyone on Vinted, we will no longer allow the sale of certain cosmetics, perfume, or beauty supplies which could potentially be harmful to our members’ health.

Following this change, the sale of all cosmetics, perfume, and beauty supplies that are not in their original sealed packaging will no longer be allowed on Vinted.

We therefore ask you not to list perfume, makeup, creams, lotions, and hair-care products that have already been used and that are not in their original sealed packaging.

Makeup sponges, cosmetic brushes, and used applicators in opened original packaging can’t be sold, either—even if they’ve had no contact with the skin.

Note that cosmetics, perfume, and beauty supplies that have been only used once also fall under this rule.

For more information concerning these changes, please see our Catalog Rules and FAQ.