Tracking details aren’t available

You’ll find the package’s tracking details in different places depending on the shipping method you chose for the order:

Integrated shipping

After a package is shipped with integrated shipping, you can find the tracking details in two places:

• On the Conversation screen with the seller: the information should be visible within 48 hours. If not, follow the troubleshooting steps below.
• On the carrier’s tracking page: enter the package’s tracking number to see the full tracking details. These are the tracking pages for each shipping provider: USPS, Better Trucks, SpeedX and FedEx. For international shipments using USPS or SpeedX, see the tracking page of their cross-border shipping partner: Pro Carrier.

Custom shipping

Tracking details aren’t available on Vinted for custom-shipped packages:

• If the seller shipped the package through a provider that offers tracked shipping, we recommend asking them to share the tracking number and carrier’s website.
• If the tracking details aren’t available within 5 days, contact the carrier’s customer support. They will investigate the issue.

Vinted tracking information doesn’t appear

If you can’t see the tracking details on Vinted, ask the seller if they’ve sent the order yet. If yes, ask the seller to send you proof of shipping with the tracking number clearly visible. You can use this information to track it on the carrier’s website. Please note that after a package is sent, it can take up to 48 hours for tracking information to appear.

Vinted tracking information still isn’t visible 48 hours after the seller sent the order

In some cases, tracking information may still not be visible on Vinted after 48 hours. If this happens, you can ask the seller to press “I confirm that I’ve sent this order” on the Conversation screen with you.

If the tracking information doesn’t appear a few days after the seller presses the confirmation button, contact us for assistance. If possible, please include the seller’s photos of:

• The package and its packaging, with the shipping label clearly visible
• Proof of shipping, such as a shipping receipt or email confirmation

If we find that there was an issue with the shipment, we’ll cancel the order and refund you. The seller may also be eligible for compensation if the package is lost. Please note that it can take up to a week to finalize the cancellation.