My payment has failed
This error may be caused by a temporary glitch or other reasons, depending on your payment method.
How to solve the issue
- Try repurchasing the item later. When doing this, don’t close your app/browser and ensure you have a stable internet connection.
- Try using a different payment method.
- Try buying the item on your internet browser instead of the Vinted app (or vice versa).
Still no success?
See further solutions by payment method:
Credit/debit card
- Make sure that all the card details you’ve entered on Vinted are correct. If not, you can change your payment card details anytime.
- Try using a different payment card if you have one. We support all major credit and debit cards.
- Contact your card issuer and double-check if:
- You have enough funds in your account
- Your contact details in your account issuer are up to date (incorrect details may cause problems with payment authentication)
- There are no holds/additional security restrictions on your account
- There are no limits you've reached (a maximum number of purchases or an amount spent per day/month).
Apple Pay or Google Pay
Both Apple Pay and Google Pay use your payment card to facilitate payments. Please contact your card issuer and be sure that:
- You have enough funds in your account
- There are no holds/additional security restrictions on your account
- There are no limits you've reached (a maximum number of purchases per day, an amount spent per day/month).
Additionally, you can contact Apple Pay or Google Pay customer service to check for issues on their behalf.
If the solutions above don’t work, please contact us via the button below. Please attach a screenshot of the error message, or the screen that you see when you try to pay. We'll then get back to you shortly!
ImportantPlease be aware that the money might still be charged (or reserved) from your payment account if your payment fails. In this case, please wait up to 5 business days (or 15 business days in rare cases) to receive the refund. If you don’t receive the refund in this time frame, please reach out to us.