GENERAL INFORMATION AND GOOD PRACTICES

WHAT IS VINTED?

Vinted is an online intermediary hosting service that enables members to exchange, sell, and purchase items on its platform (the “Site”).

Vinted facilitates these transactions and allows members to communicate via private messages or by posting messages on the forum. Vinted also offers additional, payable services to secure these transactions and protection of buyers (the “Buyer Protection Services”) or to improve the visibility of the items that they list (such as the “item bump” or “Closet Spotlight”). 

Vinted does not sell, buy, or exchange items and is not a party to any transactions between the member. 

WHO CAN BECOME A USER OR VISITOR OF VINTED? 

A visitor is any person using the Site without being registered, in accordance with Vinted’s Terms and Conditions. 

Users are either:

- individuals who have created an account on Vinted, accepted Vinted’s Terms and Conditions and act as consumers when listing items and making transactions on Vinted (the “Users”); or 

- France-based sole traders, nonprofit organizations (associations or foundations) that have accepted Vinted’s Terms and Conditions, the Pro Sellers’ Terms of Use and Pro Sellers’ Terms of Sale and list items on Vinted as part of their professional activity (the “Pro Users” or “Pro Sellers”). Pro Users and Pro Sellers have specific status, rights, and obligations, which are described in the Pro Sellers’ Terms of Use, Pro Sellers’ Terms of Sale and, Pro Sellers’ Guide. In particular, they have specific social and tax obligations. Pro Sellers are identified on the Site by a “Pro” icon displayed next to their name; however, the icon is not visible in the feed, only on the Item page and in the profile.

Only registered Users or Pro Users can list items and enter into transactions on the Site. 

HOW TO REGISTER ON VINTED?

All members can register on Vinted if they comply with the Catalog rules. 

In addition, individual Users must be of legal age or be supervised by a parent/guardian when using the Site.  

Pro Users can only register if they meet the eligibility criteria described below: 

- you are a sole trader or nonprofit organization (association within the meaning of the French Law of the 1st July 1901 or foundation), duly registered in France; 

- you use Vinted’s services in the context of your professional activity (i.e. act in a professional capacity when listing/selling items or using any other Vinted services); and

- you comply with the Catalog Rules and offer second-hand items, as well as respect limitations that are imposed on you and the Item you sell (please see more in “WHAT KIND OF ITEMS CAN BE SOLD ON VINTED”).

For further details on the eligibility criteria, please refer to our Vinted’s Terms and Conditions, Pro Sellers’ Terms of Use and Pro Sellers’ Guide. 

For explanations on how to register as a User or Pro User, please visit our Help Center. 

If a seller presents themself as a consumer or as a nonprofessional whereas they are in fact a Pro Seller or should register as such because they meet the eligibility criteria, said seller faces sanctions provided in respective laws related to misleading business practices (for more information, please read section “SANCTIONS FOR MISLEADING BUSINESS PRACTICES” described below).

HOW TO SELL ITEMS ON VINTED?

Submitting items on Vinted is free of charge. 

To do so, sellers must complete a questionnaire and describe the item as accurately as possible, indicate any possible faults, and state the price of the item. The listed item must also be photographed. At least one good-quality photograph must be uploaded. Photographs must reflect the actual quality and external appearance of the item, as well as the presence of any faults.

The number of items listed in the Catalog is unlimited, but the same item cannot be listed more than once, and Users or Pro Users cannot mark the number of the same items they have. 

WHAT KIND OF ITEMS CAN BE SOLD ON VINTED?

The seller must be the owner of the items and have the right to sell, exchange, or donate them. 

Vinted seeks to ensure that the Site is a friendly and safe place. When they upload their items, Users and Pro Users must comply with Vinted’s Terms and Conditions, Pro Sellers’ Terms of Use (if the items are sold by a Pro Seller), applicable regulations and our policies including the Catalog rules.

This means, in particular, that:

Users and Pro Users can sell second-hand items falling in any of the below categories:

- women’s, men’s and children’s clothing, footwear and accessories;

- children’s toys, furniture and childcare equipment;

- cosmetics, beauty products and beauty gadgets (except Pro Users); 

- tech accessories, such as headphones, smart watches, phone cases and similar items;

- housewares, such as textiles, tableware, and home accessories; or

- books.

Users and Pro Users cannot list items that:

- are prohibited or restricted by law (such as counterfeits, samples or promotional items, medication, or food and drinks);

- do not comply with hygiene standards or pose a risk to one’s health (such as worn underwear and all cosmetics that have already been used or that are not in their original sealed packaging); 

- are either not clothing, do not relate to fashion, beauty, accessories, children, or are contrary to Vinted’s values (such as animal fur and its products, electronic and high-tech products, such as mobile phones, computers, and cameras, and sports equipment for adults, such as bikes, skis, snowboards, and tickets for events); or

- purchased in bulk or typically sold as low-value drop shipping items. 

In addition, Pro Users are prohibited to:

- sell cosmetic Items (including beauty tools/gadgets);

- provide service of renting Items; 

- sell items with a note such as "can be ordered”, “sold”, “currently out of stock”, “check back later”, etc.

- sell a large number of brand new items, including items with tags (second-hand items that are in a “new” condition may be sold on Vinted provided that they are unique pieces sold by the Pro seller). 

The above lists are not exhaustive. Please refer to Vinted’s Terms and Conditions, Pro Sellers’ Terms of Use (if the items are sold by a Pro Seller) and the Catalog rules for more information.

HOW ARE ITEMS RANKED ON VINTED?

By default, listings presented on Vinted’s landing page or in the search results are sorted by “relevance” taking into consideration the following criteria, listed below in order of importance:

- the buyer’s account preferences and profile information (such as gender, age, clothing size, country) and other customizable preferences;

- the preferences indicated by the buyer about the categories, e.g. women, kids and footwear (personalization) and sizes of Items they are looking for, and preferred brands, as well as the color, condition, price, and size of the items they previously purchased;

- the date on which the item was uploaded; 

- whether the Item is offered for sale by an individual User or a Pro User (as the Site is primarily a platform for nonprofessional Users, items offered for sale by regular Users will have more visibility on the feed even if they are of equal relevance to items sold by Pro sellers). However, there is no option to choose to see items listed only by individual Users or Pro Users.

Users can also choose for the listings to be sorted by price or by date. If Buyers choose for listings to be sorted by price and date, the preferences they indicated in their account will still be taken into consideration to classify listings. 

Members and Pro Members can improve the visibility of their items by opting for the following paid automated services, which also affect how items are sorted in the feed:

- Bumping Listed Items

Specific items selected by the seller can get better visibility on the feed or on the result pages of specific search queries (image below). More information about bumping listed items is available here.

- Closet Spotlight

A seller’s closet can be promoted on the landing page of the website and in the result pages of specific search queries. The promotion is carried out by allocating a dedicated spot for the seller’s closet in the catalog, and it appears as follows (image on your right). More information about the Closet Spotlight feature is available here.

CAN VINTED DEACTIVATE A LISTING OR AN ACCOUNT?

Vinted may take actions against Members or Pro Members if they:

- infringe or breach their obligations arising from Vinted’s Terms and Conditions, Pro Seller’s Terms of Use, Pro Sellers’ Terms of Sale, the Privacy Policy or other rules of Vinted;

- provide incorrect, misleading, and/or incomplete information according to Vinted’s Terms and Conditions, Pro Sellers’ Terms of Use or the Pro Sellers’ Terms of Sale, at the time of their registration or their use of Vinted;

- deliberately and intentionally disclose incorrect information on Vinted, insult other people, or act in an inappropriate manner;

use the identity of other Members or Pro Members, or otherwise act in an unlawful manner;

- log in from the same IP address or from the same computer as the one that was blocked owing to violations (except Members who were blocked for commercial activity, but now want to register as  Pro Members); 

- sell prohibited items, engage in drop shipping, or provide item renting services;

- have received at least 1 notice from Vinted to remove items violating Clause 4.1 of Pro  Sellers’ Terms of Use and detailed in our Pro Sellers’ Guide (applicable only to Vinted Pro Users).

Vinted may also take measures against:

- Pro Members who initiate transactions outside of the Site with Members or Pro Members of the Site;

- Members who have received at least 1 notice from Vinted to remove commercial items and did not comply with such request or agreed to change their status to Pro Member. 

Actions taken by Vinted may be the following: 

- removing the listing(s) uploaded by the User; 

- suspending the Member’s account; or 

- blocking the Member’s or Pro Member’s account: in this case, the Member or Pro Member will no longer have the right to re-register on Vinted or, except individual Users who were blocked because of their commercial activities and afterward express an intent to register as Pro Member; or

- partially blocking the Pro Member’s account: in this case, the Pro Member will not be able to list items or to buy and sell items, to communicate and/or participate in the forum or to follow other members or favorite items.

Listings may be brought to Vinted’s attention by simply clicking on the flag symbol in the right corner of the listing screen and choosing "Report" or by sending a notice to legal@vinted.fr / legal@vinted.it. 

BUYER PROTECTION SERVICES

Buyers benefit from Vinted’s Buyer Protection Services when they purchase items on the Site using Vinted’s integrated payment and shipping services as follows:

Except for items sold by Pro Sellers to consumers, buyers and sellers can discuss and agree to finalize the transaction outside of the Vinted platform, without using our integrated payment and shipping services. In this case, the buyer will not benefit from our Buyer Protection Services. Accordingly, the buyer and the seller alone are responsible for: (i) the proper implementation of the transaction and (ii) the organization and consequences of the shipping of the item without the option of using the assistance provided by Vinted in this context. Pro Sellers and consumers are not allowed to agree on a transaction outside of the Vinted integrated payment and shipping services. 

Where the buyer and the seller make the transaction on the Vinted platform, using our integrated payment and shipping services,  the buyer benefits from our Buyer Protection Services. We provide the services described in the chart below and collect a fee for these additional services, which automatically and compulsorily applies to each transaction made through our integrated payment system. 

The total amount of the Buyer Protection Service fee is added to the price of the order. It is shown to buyers on the site or in the app on the item page and before the completion of the order (in the checkout page). This fee consists of:

- a fixed amount of $0.70; and

- 5% of the item price (including the applicable value-added tax ("VAT")). 

When the Buyer is a consumer, VAT is included in the Buyer Protection fee, as well as in Buyer Protection Pro fee. If the buyer is Pro Member, VAT is not included and needs to be reported and paid by Pro Member itself. The same applies to other payable Additional Services referred to in the Price List (such as the “Bumping” or the “Closet Spotlight” features, as referred to in the Price List).

To learn more about the prices of services offered by Vinted, please visit the Price list.

The services included in the Buyer Protection Services depend on whether it is the “Buyer Protection” or the “Buyer Protection Pro”, as summarized in the chart below: 

For more details and conditions, check out our Refund Policy, Vinted’s Terms and Conditions and the Pro Terms of Sale .

HOW CAN BUYERS PAY FOR ITEMS ON VINTED?

If the buyer benefits from our Buyer Protection Services, their purchase is initiated through our integrated payment service and several payment methods are available: valid credit cards, PayPal, Apple Pay, and the Member’s or Pro Member’s Vinted Wallet. For more details, please visit our Help Center. 

In other cases, buyers can: pay the Seller by the payment means agreed with them.

For more information, please refer to our Help Center. 

DISPUTES BETWEEN BUYERS AND SELLERS

For buyers that do not benefit fro

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