Delivery time of an item depends on the shipping service the buyer chooses and the seller’s handling time. Buyers can see their order’s estimated delivery date at checkout. Also, they’ll be notified once the seller ships their item.
Seller’s handling time
Sellers have up to 5 working days to ship the item, depending on the shipping method their buyer has chosen.
Shipping time varies according to the destination of the parcel, as well as the shipping provider: typically, it takes 2-3 working days, but it can be longer at times.
Saturdays, Sundays, and major national holidays are usually not included in transit time estimates.
Both buyers and sellers can track their parcel in the message thread. There they can see where the parcel is and its expected delivery time.
Solving issues with delivery
If you’re a buyer and your item hasn’t arrived, it arrived damaged or is a significant mismatch from the description, make sure to press the I have an issue button within the following time frames:
- Within 2 days of your item being delivered if it is significantly not as described or is damaged, or
- Within 2 days of the expected delivery date if the item hasn’t arrived
Find out all the rest you need to know about our Refund Policy.