If your item is significantly not as described, you can return it and get a refund.

If your item was damaged in transit, you should contact us, and we will do our best to sort it out.

If the item doesn’t fit you or you don’t like it, you can only return it if your seller agrees to refund you.

Our Buyer Protection only applies if you used the “Buy now” button when making a purchase. If not, please arrange the return and refund directly with the seller, as we won’t be able to help.

Important

You must return the item in the same condition in which you received it, i.e. you cannot wash or use it.

Inform the seller

Press “I have an issue” in your conversation screen with the seller within 2 days of the item’s delivery.
Send proof to the seller. Once you do, the payment will be kept on hold until you solve the issue. The proof may include photos of:
- The item with the damaged part(s) visible
- The item’s packaging showing its damaged part(s)
- The item’s part(s) that do not match the item description
Look for a solution with the seller. Discuss the options of the refund and return shipping of the item:
- The seller can ask you to send the item back and refund you
- You can also keep the item and complete the order

If you don’t inform the seller in 2 days, we will automatically release the payment to the seller, and no refund through Vinted will be possible.

Find an agreement with the seller

Depending on your situation, see how to proceed if you:

Agreed to return the item

Along with the item, you should return everything you received in the original package (receipts, boxes, dust bags, etc.). Make sure the item is packed securely and can safely travel back to the seller.

If you’re returning the electronic device, make sure to delete any personal data and disconnect your personal accounts (such as Samsung, Google, or Apple accounts). Check if there’s a “factory reset” option to return the device to its original state. Learn how to prepare your electronic items for shipping.

Send the item to the seller using a tracked shipping method. You should pay for return shipping, unless the seller agrees otherwise. We do not issue return labels.

Then, share the following information with the seller:

Valid tracking number of the package
Photo of the item in the packaging
Photo of the shipping label (with tracking code and sender’s and recipient’s names visible)

We strongly advise the seller to wait until they receive package tracking information before proceeding with the refund.

Once the seller is certain that their item is being returned, they may cancel the order and refund you by pressing Resolve this issue and then Proceed & Refund in the conversation screen.

Agreed to keep the item

Press Resolve this issue and then Confirm in your conversation screen with the seller, and we’ll release the payment to them.

Can’t find an agreement with the seller

Ask us to step in

We can help you solve this issue. Just send us photos of the item proving that the item was described incorrectly:

Select View issue details in your conversation screen
Press Contact us at the bottom of the issue screen (check the small font)
Press Agree and submit

Next steps

We will check your proof and give the seller 2 days to send you all the details you may need to arrange the return. If they share these details with you, please:

Valid tracking number of the package
Photo of the item in the packaging
Photo of the shipping label (with tracking code and sender’s and recipient’s names visible)

We’ll check whether the item is packed properly, and whether all the information is correct. If so, we’ll refund you then or after the seller claims the package.

Important

If you miss the 3-day time frame or if we cannot offer you a refund, we’ll complete the order and release the payment to the seller.Also, if the seller disputes your claim, we will investigate the situation further.

If the item is counterfeit

If you think that the item may not be authentic, please contact us. We will investigate the case and help you solve it.

You may not have to return the item if there are strong indications that it’s a counterfeit. Instead, we may offer a different solution and ask you to cooperate with us.

Selling counterfeit goods is strictly forbidden on Vinted as per our Catalog Rules.

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