My account was banned (I want to appeal the decision)
Account banning may happen when members violate our Terms & Conditions, Catalog Rules.
If you believe there’s been a misunderstanding regarding your banned account, you can appeal our moderation decision. You’ll find the appeal link in the Vinted inbox message or email with our official moderation decision.
In your appeal, please explain why you believe the moderation decision was incorrect and provide any supporting evidence for your claim. This will help us evaluate your case.
If you haven’t received the official moderation decision from us, but only got a message that your account is under review, the situation should be resolved shortly.
Your account will be unbanned automatically after 7-30 days, depending on the reason for banning. You'll see the ban end date when you log in to Vinted.
Unfortunately, we can’t unban your account earlier unless you provide evidence that it was banned by mistake.
The reasons for temporarily banning members' accounts include:
- Deliberately showing offensive behavior towards other members or our support team
- Inappropriate behavior and/or uploading inappropriate pictures
- Repeatedly selling items that fall under the prohibited items in our Catalog Rules
- Selling counterfeit items, i.e. fakes and/or unauthorized replicas of original products
- Promoting selling outside the Vinted payment system
- Selling items for commercial purposes
If you're permanently banned, you can still access your account to perform some actions, such as:
- Contacting us to inquire about the possibility of unbanning your account
- Withdrawing earnings from your Vinted Wallet
To withdraw your earnings:
- Log in to your Vinted account — you’ll be directed to your inbox
- Go to your Vinted Wallet under your profile and proceed to make a withdrawal
ImportantIn some situations, withdrawals may not be possible if they pose a risk to other members, involve a compromised account, or if banning is due to a risk of fraud, as determined by our payment service provider.
Additionally, it’s not possible to delete an account that is permanently banned due to safety reasons.
The reasons for permanently banning members' accounts include:
- Selling items prohibited by any applicable law, rule, or regulation
- Committing fraud or scamming other members
- Having multiple accounts
- Repeatedly selling counterfeit items, such as fakes and unauthorized replicas of original products
- Selling live pets
- Selling items that repeatedly violate our Catalog Rules (see our Catalog Rules for an exhaustive list of prohibited items):
- Items containing animal products, such as fur, reptile skin, shell, or ivory
- Food and drinks, tobacco and vaping products
- Sexually-provocative items
- Items violating copyright or any other intellectual property (IP) rights
- Used personal care items and homemade cosmetics, medical products
- Recalled products
- Uploading inappropriate items or pictures displaying child pornography
- Repeatedly uploading inappropriate items or pictures that contain elements of nudity or provocative posing and gestures
- Repeatedly ignoring our team's messages and not taking the required action
- Repeatedly selling items for commercial purposes.
NoteYou may not be able to log in to your Vinted account when it’s locked. We may lock your account at your request or automatically if we notice suspicious activity. This is to prevent others from using your account or your personal information for malicious reasons.
Please find more information on how to protect yourself against phishing attacks.
- You can only appeal the decision once, and within 6 months of receiving the moderation decision notice.
- You can also appeal our moderation decision by submitting a dispute to a certified out-of-court dispute settlement body or by bringing an action before national courts in accordance with local applicable laws.